Mar 09, 2015

When It Comes To Customer Service We Don’t Just Talk The Talk

It’s easy to say that you have world class customer service, but when it comes down to it, your actions speak louder than your words. It started with a call from Ken Nielsen the owner of Staff Management Group in New Brunswick, NJ on a Saturday afternoon. Ken was requesting emergency help with a data conversion, data entry and training project. The requirement was it needed to happen on Monday. The TempWorks management team lit up the phones reaching out to their team members and by Saturday night a plan was in place and by Monday afternoon four TempWorks employees were on an airplane headed to New Jersey.

The inability to execute quickly would have been costly to Ken and his company and as far as we were concerned failure was not an option. Our Implementation team quickly converted the data on Monday and the four road warriors; Todd Glander, Amanda LeBrun, Joe Opsahl and Lindsey Schneider spent the week traveling to branch offices assisting wherever and however they could. The result? A very grateful and happy client.

As a software partner we were thrilled for the opportunity to go the extra mile for a valued customer, and were happy to help turn a stressful situation into a victory!

pinky-and-the-brains-1024x579Pictured left to right: Todd Glander, Joe Opsahl, Carmen Pacheco, Lindsey Schneider, Ken Nielsen, Amanda LeBrun

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Don’t skip any crucial steps in laying the foundation of your business. With this playbook as your guide, get ready to future proof your business.

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